Library rules and regulations

Rules and regulations

Vaasa City Library

Valid from 1.11.2019

Approved by the Culture and Sports Board 8.10.2019

A municipality has the right
to draw up rules for a public library.
This right is based on the Public Libraries Act
(1492/2016 § 14).
You can find the Vaasa City Library rules and regulations
and a list of library fees and charges
at all Vaasa City Library locations
and on the library website at kirjasto.vaasa.fi.

SERVICES

Vaasa City Library is open for everyone.
You can find the library opening hours
at all Vaasa City Library locations and on the library website.

You can use the library collections,
the public spaces in the library, the customer service,
and the online services free of charge.
You can also use the library computers free of charge.
The computers have internet access and
basic programmes such as word processing programmes.

Some library services come with a fee,
for example, some space rentals, copying,
and regional and interlibrary loans.

LIBRARY CARD

A library card is personal.

You can apply for a card at any Vaasa City Library location.
When you apply for a library card,
you must show a photo identification, for example,
your driving license or passport.

When you apply for a library card, you allow the library
to save your personal details in the library customer register
(Data Protection Act 1050/2018).

Your first library card is free.
If you need a new library card,
the library will charge you a small fee.

If you are under 15 years old and apply for a library card,
you must have your guardian with you.

Institutions, communities and businesses
can also apply for a library card.
They must name a person who will be responsible
for the library card and the materials borrowed with it.
The library will check the contact information
for these institutional library cards every year.

If you have an identification card from a reception centre
and a valid address in Finland,
you can get a temporary library card
that is valid for one year.

When the library has saved your social security number
in the customer register, you can use your driving license
and your Kela card for borrowing.

If you have not used your library card in five years,
it will no longer be valid.
You can renew your card at a customer service desk.

UPDATE YOUR INFORMATION

Let the library know if:
• your name changes
• your contact information changes
• your library card goes missing.

PIN CODE

When you get a library card, you will also receive a PIN code.
The PIN code has four digits.
You need the PIN code when you use
the self-checkout machines and the library website.
Do not reveal your PIN code to anyone.

If you forget your PIN code,
you can get a new code at a customer service desk.
To get a new PIN code, you must show
your library card, or a photo identification,
for example your driving license or passport.
You cannot get a PIN code by phone or via e-mail.

SELF-SERVICE LIBRARIES

You can use the self-service libraries
even outside normal opening hours,
when there is no library personnel present.
You can access the self-service libraries
with your library card and PIN code.

You can bring other people with you
to a self-service library, for example your children.
You are responsible for the people
you bring to the library and for their behaviour.

If you are under 15 years old and want to apply
for the right to use the self-service libraries,
you need a written permit from your guardian.

Institutions, communities and businesses
can also apply for the right to use the self-service libraries.

RESPONSIBILITIES

You must follow the library rules and regulations,
if you are a library customer,
or the guardian of a library customer under the age of 15.

Let the library know immediately,
if your library card goes missing.
When you report your library card lost,
the library will block it so that no one can misuse it.
If you do not report your lost card,
you are responsible for the materials
borrowed with the missing card.

You use library materials and equipment at your own risk.
If you do any damage to the furniture,
equipment or artwork in the library,
you must compensate for it.

You may not install programmes on library computers
or change the computer settings.
The Vaasa City’s data network protects
the library computers from
harmful and inappropriate content.
You must follow the net etiquette,
data protection rules and Finnish law
when you use the library computers.
Make sure your information remains secure.

The library is not responsible for any damage
caused to you or your equipment
by library materials or electronic resources.

The library is not responsible for any personal items
or clothing that you leave in the library.
The library personnel has the right
to empty the library lockers.

BORROWING

The library sets the loan periods for library materials.
The period is typically 28 days, but it can also be shorter.
Some materials you can only use in the library.
You can find the loan periods for different types of items
on the library website.

The loan period ends on the due date.
You can find the due date on the receipt you receive
when you borrow library materials.
You can also check the due dates
on the library website or by calling the library.

If you have registered for the due date reminder service,
you will get emails to remind you of upcoming due dates.
You can sign up for the service at a customer service desk.

The due date on the loan receipt is always binding.
It is your responsibility to check the due dates,
even if you use the due date reminder service.

You must keep to the Finnish age limits
when you borrow films and console games.

RESERVING

You can reserve library materials free of charge
at a customer service desk or on the library website.

The library will send you a pickup notice,
when the material you have reserved is available for pickup.
You can choose to receive pickup notices
by e-mail, text message or letter.
To choose how you receive pickup notices,
visit a customer service desk.

Let the library know, if you cannot pick up a reservation
by the pickup date.
The library charges a fee for uncollected reserved materials.
You can find the fee in the library’s fees and charges.

REGIONAL AND INTERLIBRARY LOANS

You can request materials from other libraries in Finland
and from libraries in other countries.
Fill in the request form at a customer service desk
or on the library website.
The library charges a fee
for regional and interlibrary loans.
You can find the fees in the library’s fees and charges.
The library follows the general rules of interlibrary loans.

RENEWING

You can renew your loans five times.
However, you will not be able to renew a loan
if another customer has reserved the item.
You can renew your loans:
• on the library website
• at a library customer service desk
• by phoning 06-325 3533

RETURNING

Return your loans by the due date.

When the library is closed,
you can return loans to book drops.
The library will process the book drop returns
as returned on the next opening day.
You leave materials to book drops at your own risk.

FEES AND CHARGES

If you return or renew your loans after the due date,
you must pay a late fee.
The library charges late fees
for each weekday after the due date.
You will also be charged late fees for
overdue book drop returns.
You can find the maximum late fee for an overdue item
in the library’s fees and charges.
The Culture and Sports Board sets the late fees.

The library does not charge late fees
for children’s and young adults’ materials.

You can see your late fees
on your customer account on the library website.
The library will not send you invoices for late fees.
You can pay your late fees at the library.
If you want to pay your late fees in instalments,
contact the library customer service.
You have one year to pay the late fees.
You must pay the late fees,
even if you were unable to renew your loans online
due to technical problems.

OVERDUE NOTICES AND INVOICES

If you do not return or renew your loans by the due date,
the library will send you an overdue notice
ten days after the due date.

If someone has reserved the material,
the library will send you an overdue notice
immediately after the due date.

You can choose to receive overdue notices
by e-mail, text message or letter.
To choose how you receive overdue notices,
visit a customer service desk.

If you receive overdue notices by text message or letter,
the library will charge you a notification fee.

The library will send you a second overdue notice
as a letter 42 days after the due date.
The letter will include an invoice for the replacement fees.
You can either return the overdue loans or pay the invoice.
You must also pay the late fees and the notification fee.

The library does not charge late fees
for children’s and young adults’ materials.
However, the library will send you notifications
for overdue children’s and young adults’ materials,
and charge you the notification fees.
The library will also charge you replacement fees
for unreturned children’s and young adults’ materials.

LOST OR DAMAGED LIBRARY MATERIALS

If you have lost or damaged a library item,
you must buy the library a replacement copy
or pay the replacement fee.
If the lost or damaged item is a DVD or Blu-ray,
you must pay the replacement fee.

The library cannot give your money back
if you find the item after paying for it.

SUSPENSION OF BORROWING RIGHTS

If your late fees reach the maximum fee limit,
you will not be able to borrow anything from the library.
The fee limit is set by the library.
You can find the fee limit in the library’s fees and charges.
You can use library materials in the library
even if your borrowing rights have been suspended.

You will get your borrowing rights back,
when you pay the late fees.

DEBT COLLECTION

If you do not return the overdue materials
or pay the replacement fee,
the library will pass your debts on to a collection agency,
and you must pay both the replacement fee
and the debt collection costs.
Your credit rating may also be downgraded.
The library will pass your debts on to a collection agency,
even if the debt is for children’s and young adults’ materials.
You must pay both the replacement fee
for the unreturned children’s and young adults’ materials
and the debt collection costs.

CONDUCT AND SECURITY

The library is a public space.
Be mindful of the other customers in the library.
The library’s public areas have surveillance cameras.
If you disturb the library operations
or cause danger to public security,
you will be held responsible for your actions
(Public Order Act 612/2003).

SUSPENSION OF LIBRARY USE

You can lose your right to come to the library
if you repeatedly break the library rules and regulations
or disturb other library customers.
You will receive a written suspension notice
from the culture and library director
or from a library services manager.
You will lose your right to come to the library for 30 days.

CUSTOMER DATA PRIVACY

When you apply for a library card,
the library will record personal details about you
in the library customer register.
To see what kind of information the library holds about you,
see the privacy policy on the library website.
When handling customer data, the library follows
the EU General Data Protection Regulation (679/2016)
and the Finnish Data Protection Act (1050/2018).

CUSTOMER FEEDBACK

You can give feedback to the library.
Leave your feedback to a customer service desk
or in a feedback box.
You can also send feedback
via the feedback link on the Vaasa City’s website.