What to do if you have a problem?

If you move

Notify the library of a change of address or name, by phone, tel. 06-325 3533, or by e-mail, kirjasto.info(at)vaasa.fi.

If you lose your library card

If you lose your library card, please inform the library as soon as possible: tel. 06-325 3533 or kirjasto.info(at)vaasa.fi.

You are responsible for any material borrowed with the card until you inform the library.

If the dog chewed on the book, or if a DVD is damaged

The borrower is responsible for any damage incurred to the material. The borrower can replace the damaged or lost item, or pay a replacement charge determined by the library.   

Material such as DVDs, VHS tapes, or Blu-ray discs cannot be replaced due to copyright fees. If a DVD is damaged or lost, please contact the library: tel. 06-325 3533, or kirjasto.info@vaasa.fi.